Outsourcing - Haiti Observer Blog

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Launch of Haitian Sector BPO (Business Process Outsourcing)

On Tuesday, December 15, 2015, at the Marriott Hotel in Turgeau, Port-au-Prince, the Investment Facilitation Center (Centre de Facilitation des Investissements, CFI), a department of the Haitian government, with the supports of the Inter-American Development Bank (IDB) has launched the Haitian BPO sector (Business Process Outsourcing). This is an initiative to diversify Haiti's traditional export sector through the capitalization of its available labor force and their multilingual skill which is well conversant in three important languages, French, English and Spanish. Haiti's neighbor Dominican Republic has already successfully implemented this industry about five years ago.

BPO involves the contracting the responsibilities and operations of specific functions of an organization to a third party service provider. It is an allocation of specific business processes to a specialist external service provider. When such a process is out-sourced to a different country which is not nearby - BPO is called 'Offshore Outsourcing'. It is helpful to an organization when it cannot handle all aspects of a business process properly internally, and cost effectively. For third world countries, the BPO phenomenon is a godsend; it creates a large number of jobs. It acts as a buffer against the unemployed youth force and the opportunity for advancement. BPO brings the economic ladder of upliftment close to them.

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