Haitian passengers feel American Airlines exhibit patterns of disrespect toward them

What's going on with American Airlines and Haitian passengers at Toussaint L'Ouverture Airport after Isaac last weekend?

ADVERTISEMENT


American Airlines Cancelled Flights To Port-au-Prince

From what I heard, it was not a pretty picture at the Haitian airport in Port-au-Prince. I was told that many of our brothers and sisters who were scheduled to come to the US were unable to.

Hey, it happens all the times and every airport! so what is the big deal?

From what I understand, it was a problem of attitude and lack of respect for Haitian customers. Several people reported that after American Airlines had its flights cancelled to and from Haiti due to Tropical Storm Isaac, many passengers were left without any information about their options. Many people who live and work in the United States were not able to determine when they would be able to comeback to work. They also have the impression that American Airlines was not making any efforts to accommodate them as they were stranded at the Haitian airport.

Why would they think of something like that?

They probably have a well founded fear if you want to look at past complaints from Haitians toward the American Airlines carrier. When you say American Airlines to some Haitians, they quickly see a dominant airline serving Haiti but with ongoing frustration from passengers. Many would tell you that some of the personnel in the carrier that serves from Port-au-Prince to Miami , Fort-Lauderdale or New York exhibits an ongoing patterns of disrespect and some times abuse to the the Haitian passengers. Incident of American flight attendants yelling at Haitian passengers, verbally aggress passenger and literally push people out of their seats.

Major complaints about the airline include the death of the 44-year-old Haitian woman who had suffered with heart disease and had asked for oxygen. Other relate to the fact that American Airlines routinely cancel flights between Haiti and Miami and sometime address Haitian passengers at the departure gate with lack of respect

American Airlines has been serving Haiti for close to 40 years as the most popular airline at Toussaint L'Ouverture Airport. The airline has been stating that they are committed to Haiti and will investigate any complaint on the quality of their services

Reply to this article  (7)

Read more: american airlines haiti, airport, travel, airline, Toussaint L'Overture, complaint, disrespect, Travel and Tourism

Related Photos

American Airlines Inaugural Non-Stop Service to Cap-Haitien   Spirit Airlines now serving Haiti   Jet Blue new non-stop Flights From Boston To Haiti   Delta Airlines Cancels Service From New York To Haiti   InterCaribbean Airways New Jamaica-Haiti Flights   CoHata d'Haiti, Haitian Airline   Hugo Chavez International Airport Honors Venezuelan Generosity   Haitian man charged with assault a over reclining airline seat   Francois Duvalier International Airport  

« Just a Tropical storm, Isaac killed 19 people in Haiti, compared to 2 in Dominican Republic | Main | The real cost to the family who becomes victim of crime in Haiti »

Return to Articles List

All Comments (7)

Joveta says...

UNTIL THEY SEND THEIR EMPLOYEES TO A CLASS ABOUT DIFFERENT RACES.

THESE PEOPLE ARE ACTING LIKE THEY ARE BETTER THAN OTHERS, THEY ARE JUST WORKERS, THEY CAN GET FIRED ANYTIME.

SO DO NOT TOLERATE ABUSE, REPORT IT IF YOU SEE IT, GO TO FACEBOOK, GO TO AA WEBSITE, GET THEIR NAMES AND REPORT

Reply  ... More

Rodolphe says...

You are right about the disrespect from American A/L.
In 1974, I was going to NYC from Port-au-Prince, when a stewardess went over a Haitian lady to pick a container with chicken bones.

The bones spilled over the lady. I was across the isle, when I observed that the Haitian lady had to pick up the spill on her own. I got mad and demanded the stewardess apologized to the passenger.

The stewardess looked surprised and looked at me. So I had to remind her that this passenger is not riding for free on this plane.

Reply  ... More

Adelina Dominiani says...

American Airlines own the airport in Port au Prince.

They openly report to any party interested to file a complaint with the Haitian authorities that they subordinates the haitian Gov. which is after all the most corrupted government of the Caribbean, what else is new?

Want to avoid the mistreatment?

Avoid

Reply  ... More

Ronald Victor says...

Delta all the way they treat you with respect and dignity.Know we got a choice to fly with a different

Reply  ... More

Haiti Frozen says...

Please continue to fly American Airline as I take my seat in Spirit without any hinderance and great service in comparison.

Reminds me of the day of Braniff, chicken or meatloaf sir?

Reply  ... More

Carlo Pierre says...

If it's true, According to COLETTE Boby said:Haitians passengers should organize a strike, to force AA to take a decision against its employees.Like Black Americans did to protest against descrimination in bus Traffic.

After that the authority obliged to take an action.for example:1,Give a deadline to acte with tangible prove of complaint.

2, stop booking flight ticket from

Reply  ... More

Colette Bony says...

I have witnessed some of the disrespect exibited toward
Haitian passengers more than once at the Miami International Airport, and I had to interfere to remind those employees that the Haitian passengers were providing their paychecks, the same way other passengers do. I think that the Haitians should organize a strike against AA right at the airport, and take a different carrier when they

Reply  ... More

Leave a Reply

Name (required)

E-mail (required, will not be published)

Subject: Haitian passengers feel American Airlines exhibit patterns of disrespect toward them edit

» »

Our objective is to share with you news and information about Haiti and the people of Haiti. Traditions, habits and the way we were  or  grew are alive in this site. We highly recommend that you Subscribe to our Newsletter and also share with us some of the things that are memorable and made us unique people.