Administrative Information Center Facilitates Access to State and Local Services

The Haitian government, as part of reform efforts, has modernized its administrative services to better serve the citizenry. It now has computerized services citizens can request by telephone, the Internet, or at state or local offices. The government, under this new system, has a portal on its home page, which directs users to whatever department they need services from. This new system now enables the government to offer quality service by making information from government and public agencies easier to obtain.

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The new department, the Administrative Information Center (AIC), provides its services for free. Before the AIC was built by GENINOV, a Haitian-Canadian partnership, citizen complaints about government and public institution services was chronic. Complaints focused on the difficulty of trying to maneuver the byzantine process to get services needed, and the frustration of a lack of information on how to proceed to access needed services. Office of Management and Human Resources (OMRH) General Coordinator, Uder Antoine, recognized it had become necessary to establish a modern system to meet the needs of the public to access and utilize state and local services.

The International Development Bank funded the AIC at a cost of $900,000 USD. Its CEO, Gilles Damais, says the AIC is ". . . a system falling within sustainable development . . . to propel the administrative reform." Lucien Francoeur added the AIC ". . . is an effective realization of the government and its commitment to provide services to citizens."

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